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Frequently Asked Questions

WHAT ARE CRYSTALS AND WHERE DO THEY COME FROM? 
Crystals are rock formations and have been on this earth for 4.4 billion years. They are formed beneath the earth’s surface, and carry unique vibrational energies.   

 

ARE YOUR CRYSTALS REAL? 
Our crystals are 100% natural. We source globally and only work with others in the industry who ethically source, and whom we can trust fully with our products. 

 

HOW DO CRYSTALS WORK? 
Everything is made up of energy. This includes you, us, our thoughts, emotions, physical bodies, and…you guessed it, crystals. Crystals have the unique ability to channel energy. They are able to store, transmute, transmit, and focus these energies which can be used in a wide range of healing and improving our general state of wellbeing. It is these unique energies that interact with our own individual energy systems, which are made up of chakras and our overall aura. Through this interaction, crystals can affect healing and restore balance and harmony within us and around us. 

 

HOW TO CLEANSE YOUR CRYSTALS? 
Crystals can naturally absorb all types of energies; that is why it is important to cleanse the crystals before you start working with them. Cleansing crystals helps to purify and bring them to a clear state. Below are a few ways to help you get started with cleansing. 

*Use discretion while cleansing as not all crystals can be cleansed the same way due to their mineral make-up.*

Cleansing with smoke - The smoke from natural herbs (sage, palo santo, incense etc.) helps cleanse the energies in order for the new, positive, and clear energies to enter. Let the smoke waft over your crystals to clear them.

Cleansing with water - You can hold the crystal under cold running water and visualize the water dispelling any unwanted energies it may have absorbed. 

 

HOW TO RECHARGE? 
Once your crystals are cleansed, it is important to recharge them in order to startup their healing powers so they can begin on their journey. Below are a few ways to help you get started with recharging. 

Recharging with moonlight - You may leave the crystals in moonlight (outside or on a windowsill). Energies from the Moon, especially the light of a Full or New Moon, are the most potent and purifying. 

Recharging with sunlight - You may leave the crystals in sunlight. Let them soak up the light from the Sun so it can supercharge the crystals, enhancing their powers.  

 

WHAT IS YOUR RETURN POLICY? 
Due to the nature of our products, all sales are final. We take great care to ensure that your parcel arrives safely, but we do accept that some things are out of our control and for that reason will accept returns for refund/exchange for items damaged in transit. 

  • In order to be eligible for a refund or exchange, please contact us within 7 days of receiving the item(s) to alert us of the damage. Proof of purchase is required.
  • We may request photogenic evidence of both the outer and inner packaging.
  • Return the damaged item to us. Upon receipt of the damaged item we will ship out a replacement, if available. If a replacement is not available a refund can be made.   

Keeping the nature of gemstones in mind, please note that there may be imperfections such as cracks, crevices, lines etc. These are all normal, and are not considered a defect. Exceptions can be made if you are unsure whether your product is defective. If that may be the case, please contact us and send us a photo of the item in question. 

 

SHIPPING 
Once your order has been placed, you will receive an email with a tracking number to let you know that your order is on the way. If there are any issues with the order (low inventory, out of stock etc.) we will send you an email regarding the matter. Estimated time for arrival for our parcels depends on where you are ordering from. You can reference our approximate days for different regions below. If the delivery has not arrived by the estimated time, please don’t hesitate to notify us so that we can trace its whereabouts.

CANADA - 2 TO 7 BUSINESS DAYS

UNITED STATES - 4 TO 12 BUSINESS DAYS

INTERNATIONAL - 10 TO 30 BUSINESS DAYS

 

DISCLAIMER 
This disclaimer applies to all products and information sold by Hajran Curio.

At Hajran Curio, we have nothing but your best intentions at heart, and we truly believe in the power our products have in elevating one's life. Please keep in mind that our products should not be considered as a substitute for conventional medicine. For medical advice, please consult a licensed health-care professional. Hajran Curio will not be held responsible for any adverse physical effects or damages in property due to insufficient knowledge, or improper use of our products. Our products are sold as curios only, and should be used as guides, not for any type of medical treatment. Products must be used at the customers own discretion. Hajran Curio assumes no liability or responsibility in any regard, for any action taken by visitors and customers of our website or markets.